Privacy Policy

Last updated: April 19, 2026

1. Introduction

VYLUE ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Account Information

  • Email address
  • Name (if provided)
  • Authentication credentials (managed by Supabase)

2.2 Usage Data

  • Images you upload for grading
  • Grading history (brand, model, grade, price)
  • Token usage and subscription status
  • Device information and IP address
  • Browser type and version

2.3 Payment Information

Payment details are processed by Stripe. We do not store your full credit card information. We receive transaction IDs and subscription status from Stripe.

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Process your grading requests using AI
  • Manage your subscription and billing
  • Send service-related notifications
  • Improve our AI models and Service quality
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Data Processing and AI

4.1 Image Processing: Images you upload are sent to Google's Gemini AI for analysis. Google may process these images according to their own privacy policy.

4.2 Data Retention: We store grading history for your account. Images are not permanently stored after processing.

4.3 Model Training: We may use anonymized grading data to improve our AI models. Personal information is never included in training data.

5. Data Sharing and Disclosure

We share your information with:

  • Supabase: Database hosting, authentication, and user management
  • Google (Gemini AI): Image analysis and grading
  • Stripe: Payment processing and subscription management
  • eBay: Price data scraping (no personal data shared)
  • Vercel: Application hosting and deployment

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS) and at rest. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

  • Access: Request a copy of your data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your account and data
  • Export: Download your grading history
  • Opt-out: Unsubscribe from marketing emails

To exercise these rights, contact us at privacy@vylue.com

8. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. You can disable cookies in your browser, but this may affect Service functionality.

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or Service notification. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or requests, contact us at:

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